Frequently Asked Questions


Can LightStrike Robots be purchased for non-healthcare needs?
Our mission is to save lives and reduce suffering by destroying the deadly microorganisms that cause infections. However, we are expanding into non-healthcare businesses on a case-by-case basis. 

Can LightStrike be used for large halls like a warehouse or expo center for quarantined patients?
Yes, our Science team would work with you to develop the best protocol for your facility needs.

Can humans be present while the LightStrike Robot performs its disinfection cycle?
People should not be directly exposed to the light. We have developed multiple safety measures when using the LightStrike Robot that allow for safe disinfection of multi-occupancy rooms. 

How do I become a distributor for Xenex?

  • Xenex currently utilizes a direct sales force in the USA.
  • Xenex does have distributor partnerships outside of the USA - see the list here.
  • If you wish to become a distributor outside the USA not currently represented, please review the website then complete a "Contact Us" form and we will have a representative reach out to you.

How can I become an investor in Xenex?
Xenex is currently a privately held company. We recommend you keep in touch, as you never know what the future holds…. Visit our website xenex.com and follow us on social media - LinkedIn, Twitter and Facebook so you can stay up to date with the latest news on Xenex.

What is the difference between LightStrike Robots and other Mercury UV-C Robots?

  • UV Spectrum
    • Pulsed Xenon covers Broad Spectrum UV 200-315nm
    • Mercury products covers a Single Wavelength UV 253.7nm
  • Mechanisms of Cell Damage
    • LightStrike: photohydration, photosplitting, photodimerization, photocrosslinking
    • Mercury products: photodimerization
  • Materials Damage (yellowing of plastic materials / bulb breakage)
    • LightStrike: no reports of materials damage
    • Mercury products: Third party testing demonstrates that Mercury devices can cause damage to plastics depending on exposure times & distance.
  • Odor present during & after cycle
    • LightStrike: are known to leave a clean fresh smell
    • Mercury products: are known to leave a burnt skin/hair smell

How much does a LightStrike Robot cost?
Price is dependent on number of Robots purchased. 

What is the lead time to receive a LightStrike Robot?
Please talk to the Xenex Representative developing your quote for accurate lead times. 

Does the LightStrike Robot kill SARS-CoV-2?
Yes, the LightStrike Robot is the FIRST Disinfection technology proven to kill SARS-CoV-2 (the virus that causes COVID-19) in 2 minutes! The LightStrike Robot has been validated against live (not surrogate) SARS-CoV-2 in the biosafety level 4 (BSL-4) containment laboratory at Texas Biomedical Research Institute. Designed for maximum containment, BSL-4 labs offer a safe environment for scientists to study deadly pathogens for which there are no known treatments or vaccines. Texas Biomed is home to one of only six BSL-4 labs in North America and has both the expertise and resources to test against these pathogens. In 2015, also at Texas Biomed, Xenex proved the ability of the LightStrike Robot to destroy the Ebola virus in 1 minute. Read More.

I understand that Pulsed Xenon has been used in other applications, such as water treatment. How is Xenex different from other companies with pulsed xenon technologies.
Pulsed xenon technologies are not all the same. The pulsed xenon technology used in the LightStrike Robot was developed and patented by Xenex to optimize its use for environmental disinfection. It is the only UV on the market (whether pulsed xenon or mercury UV) with peer reviewed studies showing statistically significant infection rate reductions where the only change in disinfection protocol was the addition of UV disinfection.


Do you have rental or leasing options?
We do offer a leasing program. Due to high demand during the Coronavirus (COVID-19) pandemic, we have suspended our rental program and are recommending capital purchase or lease only.

Can I purchase your product and use it in various locations (ie take it to multiple locations as a mobile disinfection service)?
Ideal use of the LightStrike Robot is to have it become part of a disinfection program, it is an added protection used after manual cleaning has occurred. It is important for operators to receive proper training & care of the Robot. Moving the Robot from location to location is not ideal as it would be difficult to manage the data integrity & reporting. Also, transportation between sites introduces the possibility of cross contamination.

How can I get a quote?
Please let us know where you are located, what kind of business you are in, and how you plan to incorporate our program. Once we have this information from you, we will put you in touch with the appropriate Xenex representative.

How can I work for Xenex?
All open positions are posted on www.xenex.com/careers 

I am looking at various UV products.  How do you suggest I determine which one to buy?
When purchasing UV technology, it is best to conduct research to understand what product will best suit your needs. At Xenex, we believe in selling products that are backed by scientific evidence so you obtain the best results.

How does the LightStrike Robot report data within the hospital network?
LightStrike includes comprehensive real-time reporting to Xenex’s secure, cloud based Portal using Wi-fi or cellular data.

Can you provide technical sheets, specifications or User Manuals for the LightStrike Robots? 
You can review product efficacy and brochures here.  Any other documentation is made available at the time of sale. You can see basic product spec information below.